Robert Thomson's Articles in Customer Service

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  • Call Centers - How to Make an Informed Choice and Judiciously Manage Outsourced Services
    Most companies would agree that buying services is not as easy as acquiring products. While outsourcing helps one to focus on core business and offers numerous other benefits, it may become a liability if the process is not managed judiciously.
  • Call Center Services - How Do They Help You Grow Business and Build a Brand
    What is one thing that start-up businesses with limited resources have in common with Fortune 500 companies that boast of zillions in their customer contact lists? It is probably the common conundrum of how to communicate and connect with their customers and clients in a meaningful, efficient and timely manner and how to ensure that each contact is handled both professionally and at a personal level.
  • 5 Ways to Resolve Customer Complaints
    Unhappy customers are trouble for any company. It only takes one of them to spoil the entire mood and momentum for everyone. What is worst, is having one that spread negative information and present negative images to prospective customers of the company.
  • Call Center Outsourcing Delivers Superior Customer Service at a Lower Cost
    Businesses across the spectrum have now been looking for ways to move beyond the average customer service, but at a lower cost. They have been trying to rope in experts to meet these lofty aims because of which call center outsourcing is getting bigger by the day.
  • Customer Service Call Centers - Do You Know The Top 5 Myths that Must Die
    As call centers have mushroomed and businesses across the globe have become dependent on them, a number of myths about call centers have gained currency and are refusing to die. In order to properly appreciate the operation and utilization of call centers it is important that these myths are dispelled.
  • Telephone Answering Service - Top 8 Tips to Assess Performance Before You Hire
    An answering service is only as good as its customer service representatives. While customer-friendly and knowledgeable staff can improve customer loyalty to your brand and increase profits, unprofessional representatives can lead to loss of client base and business reputation. Therefore, it is pivotal to assess the performance of customer service representatives before hiring answering services.
  • Call Center Service - If You Want The Right Partner, Consider These Ten Factors
    Outsourcing your incoming calls to a call center service is a very important business decision. The call center service staff will be the primary point of contact for majority your customers. The right call center service partner can significantly influence peoples' perception of your company, positively shape your brand and customer satisfaction.
  • Answering Service - Ten Reasons it Gives You a Competitive Edge
    Give your customers personal attention and they stick with you and stay loyal to your products and services. Round the clock customer service is a great way to give them that attention. Since most businesses do not have the time, personnel and resources to provide round the clock customer service, an answering service helps you achieve that goal.
  • So You Want Your Own Business!
    There are many reasons for wanting to start your own business, and most of us get to this point.
  • SafeSoft Predictive Dialer Software
    Discover one the best predictive dialer in the market.
  • Strategies for Improving Client Satisfaction
    New strategies for improving your client service
  • Business Letter
    A business letter is a type of letter that is written in formal language. It is commonly used for writing business-related concerns or correspondence, from one business organization to another or for clients to their customers. Its style is dependent on the relationship of the concerned parties.
  • 12 Tips To Improve Your Business's Online Customer Service
    For some reason, a lot of business advice for online retailers gives scant attention to what has been proven the best way to build customer loyalty - great customer service.
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